Troubleshooting connection problems:

• Double check that your device and your computer are connected to the same Wi-Fi network.
• The screen of your device must be active (screen on) and 'Photo Transfer App' must be running when you attempt to connect.
• Type the address on your computer's web browser exactly as it appears in the application including the 'http://' part. Make sure that you type it directly in the address bar and not in the search bar
• It may take couple of attempts to establish communication between your device and computer.
• Are you using a hotel, corporate, or public network? Some networks are configured to prevent communication between devices. If this is the case please try using a different wifi network. You can also create an 'ad-hoc' network between your computer and device. Visit our web page or email us to get instructions to do this.
• If you are using a home network it may help to reset your wifi router and join the network again on your device and your computer.
• Finally, please quit any other application streaming data to your computer like a 'Skype' call or an internet radio station as these services may interrupt the connection between your device and your computer.